FAQ

When you purchase courses, you will receive an email with a link for creating your account.  You may also access 'My Courses' menu directly and insert your email address in the 'Register' box to receive a new link by email. 

Go to the My Courses page and click on the Lost your password? prompt.  Insert the email address you used for creating your account and click 'Reset Password'.  A password reset link will be sent to you so you can create a new password for your account.

Yes, please! Keep us up to date with your information. Please login under 'My Courses' and choose either 'Account details' to change your email address or password, or 'Address' to change your location.

1. Create an account, log in and pay for your course(s).
2. On the My Courses page - download and review the material.
3. Take the test and receive immediate results.
• Retake the exam as many times as necessary.
• Incorrect answers are noted following completion each time you take an exam.
4. Download your certificate from your account.
   • You will also receive an email with a link to a printable certificate immediately after receiving a passing score for each course exam.
   • NCCAOM certificates are emailed from the NCCAOM after your credits have been uploaded (on the Wednesday following your course completion). The subject line of the NCCAOM email is “Congratulations!..

• Clicking on the course download provides 5 opportunities to download the course.

If you cannot download the course – you probably have copies in your computer or other device that you have used to access the course.

• Check your Temporary or Downloads folder to find your course on your device.

To get your certificate of completion from CEUProfessional for the online CEU/PDA program, you need to do the following:

1. Log-in to the Exam page as described in the course document and fill in your name (exactly as you want it to appear on your certificate) with your FL Acupuncture license and/or NCCAOM Diplomate #.
2. Fill out a 5-question worksheet.
3. Pass the open-book quiz with a minimum score of 70%. You can take the quiz multiple times if needed.
4. Complete the program evaluation feedback form.
5. Download and print your certificate.
6. Your credits will be automatically uploaded to cebroker.com and/or NCCAOM if you are already licensed/have diplomate status.

If you do NOT have a Florida Acupuncture license and/or NCCAOM diplomate status, you will need to download your certificate and report your credits.

To get your certificate of completion from CEUProfessional for the online CEU/PDA program, you need to do the following:

1. Log-in to the Exam page as described in the course document and fill in your name (exactly as you want it to appear on your certificate) with your FL Acupuncture license and/or NCCAOM Diplomate #.
2. Fill out a 5-question worksheet.
3. Pass the open-book quiz with a minimum score of 70%. You can take the quiz multiple times if needed.
4. Complete the program evaluation feedback form.
5. Download and print your certificate.
6. Your credits will be automatically uploaded to cebroker.com and/or NCCAOM if you are already licensed/have diplomate status.

If you do NOT have a Florida Acupuncture license and/or NCCAOM diplomate status, you will need to download your certificate and report your credits.

Unfortunately, we do not have a way to offer that service for those who have not yet received a license/diplomate.

Both the Florida Acupuncture Board (via cebroker.com) and the NCCAOM use your individual number for logging course completions.

If you DO NOT yet have a license/diplomate number, you will have to provide your credits to those agencies yourself. CEU/PDA Providers do not have a way to report credits if not already listed in those databases.